Effective Date: 13/5/2025

At Queen of the Cove, we are committed to protecting the privacy and confidentiality of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data, in accordance with applicable privacy laws and regulations. 

1. Information We Collect
We collect personal information that you provide to us when you interact with our practice, including but not limited to:

Personal Identification Information: Name, date of birth, address, phone number, email address.
Health Information: Medical history, current health status, allergies, treatments received, and other health-related information.
Financial Information: Payment details, insurance information, and billing address.
Appointment and Communication Information: Appointment history, communication with our staff, and preferences related to appointments or marketing.

2. How We Use Your Information
We use the personal information we collect for various purposes, including:
To provide and manage your medical and cosmetic services, including consultations, treatments, and follow-up care.
To process payments, insurance claims, and billing.
To communicate with you about your appointments, treatments, and any changes to our services.
To improve the quality of care and customer service.
To comply with legal and regulatory requirements, such as medical record retention and billing records.
To send you marketing communications (if you have opted in to receive them), such as updates on our services, promotions, or newsletters.

3. How We Protect Your Information
We take appropriate physical, technical, and administrative measures to safeguard your personal information. This includes:
Using secure systems to store and protect your data.
Limiting access to your information to authorized personnel who need it for medical, administrative, or billing purposes.
Ensuring that any third parties with whom we share your information (such as business partners, contractors, or service providers) are also committed to safeguarding your privacy and comply with applicable laws.

4. Sharing Your Information
We may share your personal information under the following circumstances:
With healthcare providers: To coordinate care and treatment with other medical professionals or specialists.
With third-party vendors and service providers: We may share your information with trusted service providers who help us with administrative tasks such as billing, insurance claims, and appointment scheduling.
For legal or regulatory purposes: We may disclose your information when required by law, such as in response to a subpoena or to comply with health and safety regulations.
For marketing purposes: We may share your information with trusted marketing partners if you have consented to receive marketing communications.

5. Your Rights Regarding Your Information
You have the following rights regarding your personal information:
Access: You may request access to the personal information we hold about you.
Correction: You may request correction of any inaccurate or incomplete information.
Deletion: You may request that we delete your information, subject to certain legal and regulatory requirements.
Opt-out of Marketing: You may opt-out of receiving marketing communications at any time by contacting us at Queen of the Cove or following the unsubscribe instructions in our emails.

6. Cookies and Tracking Technologies
We may use cookies and similar tracking technologies on our website to improve your experience and personalize content. These tools may collect information such as your IP address, browsing behavior, and device information. You can control cookies through your browser settings.

7. Data Retention
We retain your personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely dispose of it.

8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make changes, we will update the "Effective Date" at the top of this policy. We encourage you to review this policy periodically for any updates.

9. Contact Us
If you have any questions or concerns about our privacy practices, or if you wish to exercise any of your rights, please contact us:

Queen of the Cove Medi Aesthetics 
Shop 8C 20-26 Addison Street Shellharbour 
0418 458 880
Queenofthecove@mail.com